Store Manager

Martin & Co is a well-established, family-run business with a reputation for exceptional customer service, exquisite jewellery and luxury watches. Located in the heart of Cheltenham, we are proud to offer a unique range of fine jewellery, timepieces, and bespoke services. We are looking for an experienced, enthusiastic, and customer-focused Store Manager to lead our team in delivering an unparalleled shopping experience.

Skills and Experience:

The ideal candidate will possess a robust background in retail management, a genuine passion for jewellery and watches, with exceptional leadership abilities. This role includes overseeing all store operations, driving sales, and ensuring the highest level of customer satisfaction. You will lead and support the sales team and manage store displays.

Other essential skills include:

• Proven retail management experience in the jewellery industry.
• Strong leadership and team management capabilities.
• Excellent communication and customer service skills.
• Track record of driving sales and achieving targets.
• Detail-oriented and highly organised.
• Proficient with retail management tools.
• Customer-focused with a meticulous eye for detail.

Key Responsibilities:

Store Operations Management:

• Manage and coordinate daily store activities to ensure seamless operations and compliance with company policies.
• Maintain a pristine and visually appealing store environment.
• Serve as the primary liaison with the Rolex Regional Sales Manager.
• Oversee the Martin & Co Rolex ambassador program.
• Manage the Rolex monthly stock purchasing process.
• Conduct quarterly POS meetings with the Rolex Regional Sales Manager.
• Respond promptly and professionally to customer inquiries and concerns, ensuring satisfaction.

Sales and Customer Service:

• Lead, inspire, and motivate a small, dedicated team to consistently achieve and exceed sales and performance targets.
• Build, maintain and enhance strong customer relationships by offering tailored service and expert advice.
• Deliver outstanding customer experiences and ensure all staff are trained to uphold the same high standards.
• Focus on Commercial Reviews with key suppliers, Merchandising, and Events.
• Develop and implement action plans to drive sales and enhance customer experience.
• Encourage the team to excel in both sales and customer service while embodying our values and standards of service.

Team Leadership and Development:

• Uphold and communicate the values and vision of Martin & Co.
• Manage, support and develop staff through regular performance reviews and constructive feedback.
• Cultivate a positive, collaborative work environment that encourages teamwork and innovation.
• Collaborate with the Training Manager to implement effective and comprehensive training programs.

Inventory and Stock Management:

• Oversee inventory processes, including stock control, ordering, and visual merchandising, to maximise sales.
• Maintain optimal stock levels and streamline inventory management procedures.
• Ensure merchandise is well-organised and presented to enhance customer appeal.
• Collaborate with brand ambassadors to coordinate stock procurement and management.

Financial Management:

• Monitor and analyse sales performance to identify trends and areas for improvement.
• Ensure accuracy in cash handling and banking procedures.
• Coordinate with the Financial Controller on staff scheduling and event planning.

Marketing and Promotions:

• Plan and manage in-store events, promotions, and marketing initiatives to attract and engage customers.
• Execute promotional strategies and evaluate their success for continuous improvement.
• Collaborate with the marketing team to develop and assess effective campaigns.
• Adapt promotional efforts based on customer feedback and campaign performance.

Compliance and Security:

• Ensure adherence to health and safety regulations within the store.
• Implement and maintain strong security protocols to safeguard stock and premises.
• Handle incidents with professionalism and composure, ensuring minimal disruption.
• Maintain a high standard of presentation for both the store and its valuable inventory.

Our reward package for this role includes:

• A competitive salary based on experience, performance-based bonuses, a car allowance and private medical insurance.

• Employee discounts on jewellery and other store products.

• Opportunities for professional development.

• A supportive and collaborative work environment.

Why join us?

At Martin & Co, you’ll lead a passionate team, work with exquisite jewellery, and contribute to a storied family business. If you are a motivated leader ready to elevate our store's success, we invite you to apply now to become part of our legacy of luxury and exceptional service.

Please submit your CV and a cover letter detailing your relevant experience and why you are a good fit for this role